We can inspect issues with groundwater on your property. Before you contact us to ask for help, we ask that you check:
- Is the water there at all times, whether or not it has been raining? If yes – please call TasWater on 13 69 92.
- Is the water only there when it has been raining? If yes – please contact a plumber to check your own property and provide a possible drainage solution.
- Is the water running off from another property? If yes, you will need to discuss this with the property owners in question.
If you have investigated the above points and the water is still unexplained, please contact us and let us know what is happening. We ask that you provide supporting information, such as photos, or videos, to help identify the issue as fast as possible.
Please note that groundwater inspections will incur an Inspection Fee (see Council Fees and Charges), once this fee has been paid and we can arrange an inspection.
This amount may be refunded in full if we find that the water is from council infrastructure.