During rainfall, stormwater is the water that runs off surfaces such as pavements, roads, roofs, gardens, parks, car parks, and construction sites.

Where stormwater is collected or redirected by the development of land or construction of a drain, it is needs to be disposed of into a public stormwater drainage system or held and contained where it was collected.

Where stormwater is simply flowing and following the natural contours of the land, then it is free to run its natural course, including across property boundaries.

If you are building or planning please visit the Civil engineering design standards webpage for stormwater reports required.

For information relating to stormwater impacts on coastal water quality visits the coasts webpage.

Our role in managing stormwater

We are responsible for maintaining the public stormwater systems in the City of Clarence, including public stormwater mains, manholes, pits, and open drains. We are also responsible for managing major waterways to ensure they function correctly, as well as regulating private drainage.

Council has developed a Stormwater System Management Plan for the urban areas of the municipality. This includes plans for the management of stormwater assets and provides information on the level of risk from flooding.

Your role in managing stormwater

Private stormwater infrastructure is mostly downpipes, gutters, private stormwater pipes, pits and open drains that are located within the boundaries of private property. Private stormwater infrastructure connects into the public system at the property connection point. This is usually (but not always) within the property boundary.

You need to maintain your private stormwater infrastructure. If there is a stormwater issue caused by the failure of your own internal plumbing, you should contact a licenced plumber.

If there’s an issue which appears to be caused by a failure of your neighbour’s plumbing, contact council on 03 6217 9500 and request to speak with a plumbing inspector.

Please note that it is illegal to direct or discharge concentrated stormwater onto a neighbouring property if it causes or is likely to cause a nuisance.

Roles of other authorities

There are several other organisations involved in the management of water, including stormwater, and their contact details are provided below:

  • In life-threatening situations, call triple zero (000).
  • If you need assistance during a flood event, call your local State Emergency Service (SES) on 132 500.
  • Issues related to sewer or drinkable water assets are the responsibility of TasWater. TasWater can be contacted on 136 992.
  • Issues related to large private dams, water pooling on crown land or water pooling in state reserves are the responsibility of the Department of Primary Industries, Parks, Water and Environment (DPIPWE). DPIPWE can be contacted on 1300 368 550.

Issues related to water over state highways are the responsibility of the Department of State Growth (DSG), which can be contacted on 1800 030 688.

Pollutants

When people put unwanted liquids, wastes and materials down the drain or onto roads, these can be collected when it rains and washed into our stormwater systems, rivulets and eventually to our beaches. This is an issue for humans and aquatic animals.

Examples of items that should not end up in the stormwater system include:

  • litter of any kind
  • paint
  • soil
  • dog poo
  • oil
  • cigarette butts
  • detergents and chemicals
  • soapy water from washing cars
  • grass clippings and vegetation
  • soil erosion from development sites.

Reporting a stormwater issue

You can report any stormwater issues to council using an online report form or by calling us on 03 6217 9500 during business hours.

For after hours and urgent stormwater issues, please call council’s after hours number on 03 6217 9700.

Please provide the information when you contact us:

  • Street address of the issue.
  • The exact location of the issue (road, footpath, driveway, the eastern side of the house, etc.).
  • Any damage to public or private property that has occurred.
  • The severity of the issue (e.g. damp garden, damp garage, water inside habitable spaces in the house, water running across backyard).
  • Time/s and date/s the issue was noticed and duration of the issue, if known.
  • Photos or video of the issue.
  • Information regarding previous instances of the issue.
  • Information on previous interactions or correspondence with council about the issue.
  • Any further relevant information.

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